1. Introduction
Welcome to The Unrefined Ritual! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using this website, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.

2. Legal Entity
This website is operated by The Unrefined Ritual, a business based in Jammu, Jammu & Kashmir. All references to “we,” “us,” or “our” refer to The Unrefined Ritual.

3. Products and Services
We offer a mix of perishable and non-perishable food items, including cookies, bars, loaf cakes, birthday cakes, and other similar products. All products are made with natural ingredients and are available for sale through our website and via external channels such as WhatsApp.

4. Ordering and Payment
Customers can place orders through our website’s checkout system or by contacting us via WhatsApp or Instagram. By placing an order, you agree to provide accurate and up-to-date information for the fulfillment of the order.

5. Shipping and Delivery
We deliver across India.

Delivery Time: Non-perishable items will be delivered within 3–7 business days, while perishables may have a custom timeline based on order type.

Courier/Delivery Partners: We select delivery partners based on availability and order type (e.g., Shiprocket, India Post, Dunzo, etc.).

6. Return and Refund Policy

No Returns: Due to the perishable nature of our products, we do not accept returns.

Refunds: If the product is damaged or incorrect, a refund will be processed if reported within 24–48 hours of receipt.

7. Personal Information
We collect basic personal details (name, phone number, address, email) to process your order. Additionally, we use cookies and analytics tools such as Google Analytics to enhance your experience on our site.

8. Third-Party Services
We use third-party services for payment processing, delivery, and social media integrations. This includes services like Razorpay, Shiprocket, and WhatsApp for communication.

9. Disclaimers and Limitation of Liability

Allergies: We are not responsible for any allergic reactions that may occur from consuming our products.

Delivery Delays: We are not liable for any delays in delivery caused by third-party courier services.

Shipping Damages: We are not responsible for any damage that occurs during shipping. Please report any issues with your product within 48 hours.

10. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes related to these terms will be subject to the jurisdiction of the courts in India.

11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and by continuing to use our website, you agree to those changes.

12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at [your email] or via WhatsApp/Instagram.